A people first approach to growth
People will not always remember what you said but they will always remember how you made them feel.
This includes you, your team, your suppliers, your customers and your stakeholders. In fact everyone directly or indirectly connected with in your business.
Doughty Consulting can help build a positive culture, an effective leadership style and a winning people first business strategy. We can help if you are a sole trader, small to medium business or not for profit. One thing we know is that one size does not fit all.
HOW WE CAN HELP
Your internal culture will impact your client experience. A scan of where things are at is important when planning where you want to be.
Leadership and management are different. Success demands knowing the difference with people being your highest priority.
Knowing where you are going allows you to take a step at a time in the right direction. It's the journey rather than the destination.
Fully understanding how you are doing will create peace of mind, and a platform for a tangible strategy to grow your business.
Clear objectives precede effective systems. Business efficiency, customer satisfaction, staff morale and your reputation are priorities.
Existing customers produce the best return in investment. Retention strategies are critical to growth and return on your investment.
Key messages are the start, then targeting them to the right people utilising the most effective channels. Measuring results is essential.
The hardest part of your business and something you must be ready for in all respects. Your new customers will be your harshest critics.
People who have engaged Steve will tell you he is insightful and articulate with well honed business skills. He is a strategist, able to see the detail and its impact on the bigger picture.
Through many years in senior management, consulting and business ownership, Steve has led numerous business growth successes.
He will give you a below the surface view of your business with a level of reality you will find reassuring.
Your business is a series of intricately connected people, methods, products, services, priorities and much more. They all interact and rely on each other, so when it all comes together, it is a symphony. How often is it all coming together for you? Is your business humming or is there something not quite right?
Running a business like a machine (high on function and low on relationship) can cause an imbalance to develop. Function and relationship with your team, clients and others involved is a critical mix. A people first environment is the incubator of success.
We think nothing of getting our car serviced regularly or fixing it as soon as we suspect something is not right. We don't often do the same with our business and there could be some limiting factors that are not immediately apparent to you.
If you think your business could, or should be doing better, a no obligation chat with us could be the beginning of making that happen. We can often see a way forward that is not obvious from the inside. So often though, the solution lies within, you and your team can usually see the issues and the solutions. Our skill is getting that to the surface and putting a strategy around it.
Managing risk versus opportunity is a challenge, that is why we offer our first meeting at no cost see assess if we both think Doughty Consulting can offer what you need.